Skip to main content
A signal is evidence that something changed at an account or with a contact. It is not proof of budget, intent, or permission to contact someone. When Deepline has a supported Monitor for that event source, the Monitor should receive and store the event. A Play then qualifies the row and produces a reviewable decision. Use a scheduled or agent-run Play only when no Monitor endpoint exists for the source. This page owns the shared execution pattern. The linked pages own the evidence and decision boundary for each specific trigger.

Use the same pattern for every signal

1

Choose the event intake boundary

If a supported source pushes the event, deploy the narrowest matching Monitor. Otherwise define a bounded account or contact list and run a scheduled or agent-run Play against it.
2

Collect and retain evidence

Save the source URL or record ID, observed date, and the field that matched the account or contact. Keep uncertain matches visible rather than turning them into facts.
3

Qualify the signal

Apply the trigger-specific checks in the linked guide, then check ICP fit, account status, ownership, suppression rules, and duplicate activity.
4

Choose one next action

Write a reviewable draft, route the evidence to an account owner, update a CRM review file, or take no action. Record the reason for that choice.

Choose the correct entry point

For a pre-existing list that needs fit and timing scores, start with lead scoring and signal discovery. For the raw competitor research that precedes a decision, use competitive and ad intelligence.

Account-contact safety

One account can generate several signals. Do not turn each event into a new touch. Combine related evidence into one reviewed decision, and stop signal-triggered outreach when the account is already in an active sales motion. This page is the source of the shared qualification and contact-safety policy. Do not automatically send a message, overwrite a CRM field, or reassign an account because a signal matched. Preserve the source, proposed action, and review state so the owner can verify the decision. For an active deal that needs a ranked human-review queue, use Deal risk review. That guide applies this shared policy to pipeline evidence; it does not define a second outreach policy.

Ask an agent for a pilot

Monitor first when the endpoint exists

Use a Monitor when a supported external source pushes an event into Deepline. Current Monitor types include CRM events, campaign events, visitor events, job openings, new hires, contact job changes, and supported saved-search webhooks. Use a scheduled Play or an agent-run file workflow when you need to look for a source on a timer. A Monitor records the event; a Play contains the code that qualifies it and takes any approved action. Inspect the Monitor contract reference before choosing a type.