> ## Documentation Index
> Fetch the complete documentation index at: https://deepline.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Intercom List Ticket States: Inputs, Cost & CLI Example
> List all ticket states. Intercom Intercom List Ticket States docs include request fields, response shape, pricing notes, and Deepline CLI examples.
## Run in Enrichment Spreadsheet
Use this function as a column step in `deepline enrich`.
```bash theme={null}
deepline enrich --input leads.csv --output leads.enriched.csv --with 'result=intercom_list_ticket_states:{}' --json
```
Map payload values to spreadsheet columns with `{{column_name}}` placeholders.
## Input Schema
Input schema is not available yet.
Show raw input schema
### Input JSON Schema
```json theme={null}
{
"type": "object",
"description": "You can get a list of all ticket states for a workspace.",
"properties": {},
"required": [],
"additionalProperties": false
}
```
## Output Schema
| Name | Type | Required | Default | Description |
| ------------- | -------- | -------- | ------- | ------------------------------------------------------------ |
| `result.data` | `object` | Yes | | A list of ticket states associated with a given ticket type. |
| `result.meta` | `object` | No | | Additional response metadata (status, paging). |
Show raw output schema
### Output JSON Schema
```json theme={null}
{
"type": "object",
"description": "Standard tool result payload.",
"properties": {
"data": {
"type": "object",
"description": "A list of ticket states associated with a given ticket type.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `list`."
},
"data": {
"type": "array",
"description": "A list of ticket states associated with a given ticket type.",
"items": {
"type": [
"object",
"null"
],
"description": "A ticket state, used to define the state of a ticket.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `ticket_state`."
},
"id": {
"type": "string",
"description": "The id of the ticket state"
},
"category": {
"type": "string",
"description": "The category of the ticket state",
"enum": [
"submitted",
"in_progress",
"waiting_on_customer",
"resolved"
]
},
"internal_label": {
"type": "string",
"description": "The state the ticket is currently in, in a human readable form - visible in Intercom"
},
"external_label": {
"type": "string",
"description": "The state the ticket is currently in, in a human readable form - visible to customers, in the messenger, email and tickets portal."
},
"archived": {
"type": "boolean",
"description": "Whether the ticket state is archived"
},
"ticket_types": {
"type": "object",
"description": "A list of ticket types associated with a given ticket state.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `list`."
},
"data": {
"type": "array",
"description": "A list of ticket type attributes associated with a given ticket type.",
"items": {
"type": [
"object",
"null"
],
"description": "A ticket type, used to define the data fields to be captured in a ticket.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `ticket_type`."
},
"id": {
"type": "string",
"description": "The id representing the ticket type."
},
"category": {
"type": "string",
"description": "Category of the Ticket Type.",
"enum": [
"Customer",
"Back-office",
"Tracker"
]
},
"name": {
"type": "string",
"description": "The name of the ticket type"
},
"description": {
"type": "string",
"description": "The description of the ticket type"
},
"icon": {
"type": "string",
"description": "The icon of the ticket type"
},
"workspace_id": {
"type": "string",
"description": "The id of the workspace that the ticket type belongs to."
},
"ticket_type_attributes": {
"type": "object",
"description": "A list of attributes associated with a given ticket type.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `ticket_type_attributes.list`."
},
"ticket_type_attributes": {
"type": "array",
"description": "A list of ticket type attributes associated with a given ticket type.",
"items": {
"type": [
"object",
"null"
],
"description": "Ticket type attribute, used to define each data field to be captured in a ticket.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `ticket_type_attribute`."
},
"id": {
"type": "string",
"description": "The id representing the ticket type attribute."
},
"workspace_id": {
"type": "string",
"description": "The id of the workspace that the ticket type attribute belongs to."
},
"name": {
"type": "string",
"description": "The name of the ticket type attribute"
},
"description": {
"type": "string",
"description": "The description of the ticket type attribute"
},
"data_type": {
"type": "string",
"description": "The type of the data attribute (allowed values: \"string list integer decimal boolean datetime files\")"
},
"input_options": {
"type": "object",
"description": "Input options for the attribute"
},
"order": {
"type": "integer",
"description": "The order of the attribute against other attributes"
},
"required_to_create": {
"type": "boolean",
"description": "Whether the attribute is required or not for teammates.",
"default": false
},
"required_to_create_for_contacts": {
"type": "boolean",
"description": "Whether the attribute is required or not for contacts.",
"default": false
},
"visible_on_create": {
"type": "boolean",
"description": "Whether the attribute is visible or not to teammates.",
"default": true
},
"visible_to_contacts": {
"type": "boolean",
"description": "Whether the attribute is visible or not to contacts.",
"default": true
},
"default": {
"type": "boolean",
"description": "Whether the attribute is built in or not."
},
"ticket_type_id": {
"type": "integer",
"description": "The id of the ticket type that the attribute belongs to."
},
"archived": {
"type": "boolean",
"description": "Whether the ticket type attribute is archived or not."
},
"created_at": {
"type": "integer",
"description": "The date and time the ticket type attribute was created.",
"format": "timestamp"
},
"updated_at": {
"type": "integer",
"description": "The date and time the ticket type attribute was last updated.",
"format": "timestamp"
}
},
"additionalProperties": false
}
}
},
"additionalProperties": false
},
"ticket_states": {
"type": "object",
"description": "A list of ticket states associated with a given ticket type.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `list`."
},
"data": {
"type": "array",
"description": "A list of ticket states associated with a given ticket type.",
"items": {
"type": [
"object",
"null"
],
"description": "A ticket state, used to define the state of a ticket.",
"properties": {
"type": {
"type": "string",
"description": "String representing the object's type. Always has the value `ticket_state`."
},
"id": {
"type": "string",
"description": "The id of the ticket state"
},
"category": {
"type": "string",
"description": "The category of the ticket state",
"enum": [
"submitted",
"in_progress",
"waiting_on_customer",
"resolved"
]
},
"internal_label": {
"type": "string",
"description": "The state the ticket is currently in, in a human readable form - visible in Intercom"
},
"external_label": {
"type": "string",
"description": "The state the ticket is currently in, in a human readable form - visible to customers, in the messenger, email and tickets portal."
}
},
"additionalProperties": false
}
}
},
"additionalProperties": false
},
"archived": {
"type": "boolean",
"description": "Whether the ticket type is archived or not."
},
"created_at": {
"type": "integer",
"description": "The date and time the ticket type was created.",
"format": "timestamp"
},
"updated_at": {
"type": "integer",
"description": "The date and time the ticket type was last updated.",
"format": "timestamp"
}
},
"additionalProperties": false
}
}
},
"additionalProperties": false
}
},
"additionalProperties": false
}
}
},
"additionalProperties": false
},
"meta": {
"type": "object",
"description": "Additional response metadata (status, paging).",
"additionalProperties": true
}
},
"required": [
"data"
],
"additionalProperties": false
}
```
## Advanced: Direct CLI
Use direct execution for single payload debugging.
```bash theme={null}
deepline tools execute intercom_list_ticket_states --payload '{}' --json
```
### CLI flags
| Flag | Description |
| --------------------------- | --------------------------------------------------- |
| `--json` | Print machine-readable output. |
| `--wait` | Wait for terminal provider status when supported. |
| `--debug` | Enable wait mode with additional status/log output. |
| `--wait-timeout SECONDS` | Max seconds to wait in wait mode. |
| `--poll-interval SECONDS` | Polling interval in seconds during wait mode. |
| `--timeout SECONDS` | Request timeout in seconds. |
| `--connect-timeout SECONDS` | Connection timeout in seconds. |
## Cost
* Pricing model: `fixed` (per call).
* Estimated Deepline credits: `0` per pricing unit.
* Provider-native pricing may still exist outside Deepline credit billing.
* Billing mode: `no_bill`.